Service List

Any success comes from the right behaviors. Right behaviors happen when a vision is owned, values are enhanced, and policies that get in the way are jettisoned while policies that foment growth are enforced. Employees are inspired to contribute to the organization’s and their own success. They’re engaged, empowered, enthusiastic.

We will ask questions. We will share and teach paradigms that might challenge common sense.  We can do:

  • assessments,
  • education (seminars, workshops, one-hour/half-day) on topics like Employee Engagement, Open Book Management, Lean, Six Sigma, Theory of Constraints, Strengths Finder, Servant Leadership, etc.
  • improvement project guidance/management
  • interim leadership

These are the categories of our services:

Metrics: Traditionally, efficiency is the best measurement for a production facility; however, it promotes the wrong behavior and hinders improvement and lowers company results. For example, in many organizations, an emphasis on efficiency drives outcomes that drive customers away. There are better ways to control or monitor costs without affecting throughput, excessive levels of inventory and poor delivery performance.  When explored further, different metrics actually make more sense. (For one example, specifically for ESOP companies, see the flyer about EVA under the “Tool for ESOPs” link.) We get the wrong results, when we fail to consider all aspects of the system. We promote metrics that require everyone’s contribution, like EVA. 

Strategies, Policies and system element integration: Sometimes, in organizations, we create the poor results inadvertently through policies meant to generate positive results. Like thinking efficiency is the best metric for operations, there are lots of assumptions, unspoken but grounding the systems and policies we put in place, that need to be tested for validity often because business conditions change every six months or so—inside and outside the organization. What worked in the past to bring you to this point of success should be kept–perhaps, perhaps not. Do the strategies still work for the markets that exist? For the markets gestating in the global economy? We suggest Open Book Management as a way of reporting everyone’s success.

Non-profits:  With many years of experience in non-profit organizations, we can show how great leadership can create success beyond the possible into the impossible.


Here are some of the accomplishments from the most recent assignments:

  • 50% reduction in WIP dollars and 99% reduction in past due parts, in two months, achieving highest sustained levels of on-time delivery in company history
  • Improved resource utilization for medical clinic through collaborative discussions, increasing community market share
  • Landed 5-year customer contract worth 25% of current sales
  • Used EVA to focus resources for stock value growth of 300% in 10 years, and EVA increased by over 300%
  • Promoted cultural elements that won a Small Business Work-Life Balance Award, and an Work-Life Innovation Award from the Center for Business Ethics
  • 10% health risk factor reductions in workforce in 12 months and 20% reduction in base medical claims over 24 months
  • 60% productivity growth using Theory of Constraints techniques, in 6 months, in two different organizations; coaching a production team through product shut-down while setting new productivity records
  • Project lead for ERP system implementations, and for website upgrade that has improved Search Engine Optimization
  • 10% COGS reduction in 3 months; procured material “total” cost reductions of 10%; warranty expense reduction of 50% in 6 months
  • Team lead for international negotiations in Europe and China
  • Coached team members on DiSC personality characteristics, 7 Habits and Strengths Finder.
  • Improved market share and profitability by aligning organizational efforts on common metric and creating collaboration and enhanced internal controls

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