Service List

Any success comes from the right behaviors. Right behaviors happen when a vision is owned, values are enhanced, and policies that get in the way are jettisoned while policies that foment growth are enforced. Employees are inspired to contribute to the organization’s and their own success. They’re engaged, empowered, enthusiastic.

We will ask questions. We will share and teach paradigms that might challenge common sense.  We can do:

  • assessments,
  • education (seminars, workshops, one-hour/half-day) on topics like Open Book Management, Lean, Six Sigma, Theory of Constraints, Strengths Finder, etc.
  • improvement project guidance/management
  • interim leadership

These are the categories of our services:

Metrics: Traditionally, efficiency is the best measurement for a production facility; however, it promotes the wrong behavior and hinders improvement and lowers company results. For example, in many organizations, an emphasis on efficiency drives outcomes that drive customers away. There are better ways to control or monitor costs without affecting throughput, excessive levels of inventory and poor delivery performance.  When explored further, different metrics actually make more sense. (For one example, specifically for ESOP companies, see the flyer about EVA under the “Tool for ESOPs” link.) We get the wrong results, when we fail to consider all aspects of the system. We promote metrics that require everyone’s contribution, like EVA. 

Strategies, Policies and system element integration: Sometimes, in organizations, we create the poor results inadvertently through policies meant to generate positive results. Like thinking efficiency is the best metric for operations, there are lots of assumptions, unspoken but grounding the systems and policies we put in place, that need to be tested for validity often because business conditions change every six months or so—inside and outside the organization. What worked in the past to bring you to this point of success should be kept–perhaps, perhaps not. Do the strategies still work for the markets that exist? For the markets gestating in the global economy? We suggest Open Book Management as a way of reporting everyone’s success.

Non-profits:  With many years of experience in non-profit organizations, we can show how great leadership can create success beyond the possible into the impossible.

Leave a Reply